If you have purchased a Card Reader from us, please send us the serial number of your device before we can activate it for payment acceptance. You can find the S/N at the back of the reader.

The Card Reader option will appear in the mobile app screen once your device has been activated and ready to accept payments.


The Card Reader wouldn’t connect to my phone. What should I do?

Please check that your Card Reader is awake before you make a transaction.

If you are having issues with the Bluetooth connection, please try the following steps:

  • Restart the Card Reader: Press the power button and hold it for more than 5 seconds, then press it again to start it up
  • Refresh Bluetooth on your Phone: Turn it off and on again. If that doesn’t work, remove Miura from the list of connected devices and reconnect
  • Repeat the Pairing Process (please see here)
  • Make Sure Card Reader is Awake: The bluetooth indicator should be blinking and Miura should be shown on the display


If all the above still fail to connect the Card Reader to your phone, do a factory reset

  1. Use a paperclip to push the Reset Button located right next to the Power Button
  2. Select Option 3 – Total Factory Reset
  3. Press the Enter key [✓]
  4. The reset process will only take a few minutes.
  5. Remove Miura from the list of connected Bluetooth devices on your phone
  6. Repeat the pairing process
  7. Make sure the Card Reader is not in sleep mode

If you have purchased a Card Reader from us, please send us the serial number of your device before we can activate it for payment acceptance. You can find the S/N at the back of the reader.

The Card Reader option will appear in the mobile app screen once your device has been activated and is ready to accept payments.

If you are still having issues with your card reader, please feel free to email us at support@getcontrol.co 

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