1. On the sidebar, click on ‘Customers’:

2. A list of your customers will be displayed.

3. You can further refine which customers you want displayed by selecting pre-set date ranges, example ‘This Year’, or by selecting a specific Custom date range.

4. Select the ‘At Risk’ checkbox.

This will display a list of the customers whose last payment failed. If you are a subscription-based business, it could mean that their credit card on file has expired . It could indicate that a customer intended to purchase a product from you, but requires an alternative form of payment acceptance to complete the sale.

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