As you use Control (or any other app) on your smartphone/tablet, it will start storing elements on your device such as images, settings, and some additional files so that you don't have to re-download them every time you open the app. 

These files are called "cache" and while they do save you time and data, in some instances, they may cause your app to stop functioning properly (not showing your data, no allowing you to log-in, etc...). If that happens to you, one of the first step you should take is clearing the cache for the Control app, here is how to do it:

  1. On your Android device, go to Apps, search for Control, select the app and then tap on Storage.

2. Tap on Clear Data and Clear Cache.

3. This will bring back the app to its default state, as if you just downloaded it. Go back to the Control app and check if the issue you were encountering is still there. If that's the case, don't hesitate to reach out to us as it may require a deeper investigation.

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